Getting tech help for older family members

Plenty of families have one person who gets every tech question, often from a distance. Setting things up well and finding a patient local helper takes the pressure off everyone.

Set devices up to be easy

• Increase text size and use a simple home screen with only the apps they use.
• Set up automatic updates and backups so they do not need to remember.
• Save important contacts with photos to make calls easy.
• Write down how to do the three things they do most, in their own words.

Learn, do not just fix

One-on-one lessons at home, at their own pace, build confidence far faster than a rushed fix. Many helpers offer them. Look for Tech lessons & tutoring on a profile, or the Patient with beginners badge.

Talk about scams

Older people are often targeted by scams, but anyone can be caught out. A few simple rules help:

• Genuine tech companies do not phone out of the blue to say your computer has a problem.
• Never let a caller take remote control of your computer.
• Be wary of messages that create urgency, such as a parcel delivery fee or a locked account.
• When in doubt, hang up and call the organisation on a number you already know.

Finding the right person

Look for someone local, who explains things without jargon and is happy to come back for a follow-up. Find tech lessons near you or browse home tech help.